How Can I Get a Refund? (Android, iOS & Stripe)

Traceback Team
3 min read

Want a refund for Traceback? Whether you're refunded depends on where you subscribed and the policy that applies. For App Store and Google Play purchases, Traceback follows Apple and Google's refund policies, meaning those refunds are decided and processe

Request a Refund on iPhone (App Store)

  • Go to reportaproblem.apple.com in a browser.
  • Sign in with your Apple ID.
  • Find your Traceback purchase.
  • Tap Report a Problem and choose a reason.
  • Submit your request. Apple reviews and decides.

Request a Refund on Android (Google Play)

  • Open the Google Play Store app or go to play.google.com.
  • Find your Traceback order in your purchase history.
  • Select Request a refund or Report a problem.
  • Choose a reason and submit. Google reviews and decides.

Request a Refund on Stripe

  • Contact Traceback support with your Stripe receipt or billing email.
  • Tell us the charge date and amount.
  • We'll review your request and process eligible refunds through Stripe.

Tips

  • Refund decisions for App Store and Google Play are made by Apple and Google, not Traceback. We can't override their decision, but support can still answer questions.
  • To avoid charges in the first place, cancel during your 3-day free trial (monthly and yearly plans).
  • Keep your receipt email handy. It speeds up any refund request.

Troubleshooting

Apple/Google denied my refund. Those decisions are theirs to make based on their policies. If you think there's been a mistake, you can reply to their decision or appeal directly with them.

I was charged after my free trial and didn't mean to subscribe. Trials roll into paid plans automatically if not cancelled in time. Request a refund through Apple or Google using the steps above, and cancel the subscription so it doesn't renew again.

I don't recognize a Traceback charge. Check whether a family member or a different account of yours subscribed. If it's still unclear, contact support with the charge details and we'll help track it down.

Frequently Asked Questions

Does Traceback offer refunds?

For App Store and Google Play purchases, refunds follow Apple and Google's policies and are handled by them. For Stripe purchases, contact Traceback support directly.

How do I get my money back from Traceback on iPhone?

Request it at reportaproblem.apple.com. Apple reviews every refund request and makes the final call.

Can I get a refund after my free trial converted to a paid plan?

You can request one through Apple or Google, but approval is up to them. Cancelling during the trial is the surest way to avoid the charge.

How long do refunds take?

Once approved, refunds typically take a few business days to appear, depending on your bank and payment provider.

Who do I contact for a Stripe refund?

Reach out to Traceback support with your Stripe receipt, and we'll handle eligible refunds from our end.

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