How Do I Contact Traceback Support?
Need a hand with reveals, billing, or your account? Reaching Traceback support takes just a tap. We're available on WhatsApp, right from inside the app.
Contact Support
- Open the Traceback app.
- Tap the support button at the top of the screen.
- This opens our WhatsApp support line.
- Send your message and we'll get back to you.
What to Include
To help us solve things faster, tell us what's happening, for example, reveals not working, a billing question, or a setup issue. If it's about a specific call or charge, include the date and any details you have.
Privacy Note
Share only what's needed to resolve your issue. Don't send sensitive details like full card numbers in chat, for billing, we'll guide you to the right place handled by Apple, Google, or Stripe.
Troubleshooting
I can't find the support button. Make sure the app is updated to the latest version. The support button sits at the top of the screen.
Reveals stopped and I need help. Before messaging, try a server sync and Restart Service. If it still fails, contact support with the details.
How fast will I hear back? We reply on WhatsApp as soon as we can. Adding clear details up front helps us respond faster.
Frequently Asked Questions
How do I contact Traceback support?
Tap the support button at the top of the app to message us on WhatsApp.
Is there a support email or phone number?
Support runs through our WhatsApp line, reachable from the support button in the app.
What should I include in my message?
Describe the issue clearly, reveals, billing, or setup, and add dates or details for anything specific.
Can support help with billing and refunds?
Yes for guidance. App Store and Google Play refunds are decided by Apple and Google; Stripe refunds we handle directly.
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